# Returning a work laptop after leaving a job? We send the box and collect it | Raal > Laid off or resigned and your employer wants the laptop back? We send you a transport box, collect it from your door, deliver it to the company, insure it in transit, and give you proof of delivery plus an invoice you can claim back. 150+ countries. Source: https://raal.io/employee --- For employees returning company IT gear # Still waiting on your last paycheck because they want the laptop back? We send you the box. A courier collects it from your door and delivers it to your former employer, tracked the whole way, insured in transit, with a delivery confirmation you can forward. [Send me the quote](#start) Two minutes to fill in. Where to send the box, and where the device has to go. 1000+ employees have already returned devices through Raal Used by IT teams in 150+ countries ![Veriff logo](/lovable-uploads/figma-veriff-logo.png)![Timbeter logo](/lovable-uploads/figma-timbeter-logo.png)![Tuum logo](/lovable-uploads/figma-tuum-logo.png)![Ready Player Me logo](/lovable-uploads/figma-readyplayerme-logo.png)![Pactum logo](/lovable-uploads/figma-pactum-logo.png) Your return, tracked RTN-04182 Box sent to you Usually 3–7 workdays Courier collects From your door, on a day you pick Delivered to employer Signed for, confirmation to your inbox Start your return ## Tell us what needs to move “Just post it back to us.” So now you are measuring a 16 inch laptop, hunting for a box that fits, buying bubble wrap, and booking a courier. On money they have not paid you yet. “We will sort your final pay once we receive it.” No date, no address that answers, no confirmation when it lands. “We never got it.” The parcel goes missing, nobody signs for it, and the argument restarts from zero. What we do ## You pack it. We do the rest. This is a done-for-you return. You tell us where the device is and where it has to go. We send you the packaging, arrange the collection, the transport and the delivery to your former employer, and keep you updated the whole way. You do not go looking for a box, you do not open a courier account, you do not stand in a queue, and you do not chase anybody. The box comes to your door You are not measuring a laptop against cardboard you found in the recycling. We send you a purpose-built transport box with the shipping label already inside, delivered to the address you give us. Then a courier collects it from the same address. You never go to a post office. If it is lost, we settle it, not you The device is insured at full value while it is in transit. If it is lost or damaged on the way, we handle the insurance claim and reimburse your former employer for the device directly. You are not the one holding that bill. Proof it arrived Tracking from collection to delivery, and confirmation of when it was delivered and who received it. Forward it and the “we never got it” conversation is over. How it works ## Five steps, and you are out of it 1. Fill in the form Where the box should be delivered, where the device has to go, and who the couriers should call at each end. 2. We quote you We come back with the route, the timing and a fixed price. Nothing is sent and nothing is charged until you confirm. 3. The box arrives at your door A transport box sized for your device, with the prepaid shipping label already inside. Nothing to buy, nothing to measure, nothing to tape together from two smaller boxes. 4. Pack it and hand it over Step by step guide and a one minute video. Laptop in the liner, charger in the side compartment, one photo for the insurance record, tape it shut, label on top. The courier collects it from the same address. Express is 1 to 4 workdays once box and device are ready. Economy is 5 to 10 days depending on the route. 5. Send them the proof, keep the invoice You get the delivery confirmation to forward to them, and an invoice in your own name that goes straight into an expense claim. The evidence pack ## What you can put in an email afterwards - Confirmation you have shipped the device - Photographs of the device as it was packed - Courier tracking link - Confirmation that the device is insured at full value during transport Everything lands in your inbox. Nothing to chase, nothing to argue about. Cost and the invoice ## Pay once. Expense it after. You pay us. Your invoice lands as a PDF as soon as you confirm the quote, in your name, written so finance knows exactly what it was: John Doe device return from UK. Shipping and customs handling, offboarding from Acme Ltd. Drop it into your expense claim and get on with your week. Reimbursement is between you and your former employer. The delivery is on us. From the IT teams who use us ## We do this every day, for the companies on the other side of the box > “Raal has completely taken the pain out of offboarding logistics. With team members in over ten countries, handling packaging and shipping used to be a real mess. Now it’s just a few clicks. We don’t worry about boxes, labels or couriers anymore. Raal just gets it done. It’s been a simple, reliable solution when we needed it most.” ![Ready Player Me logo](/lovable-uploads/testimonial-readyplayerme-logo.png) Brit Aller, Executive Assistant > “Using Raal has been a huge relief for our team. It simplified our device shipments, saving us countless hours and eliminating logistics headaches. The service is impressively fast, even with shipments to places like Mexico. Communication is outstanding–friendly, responsive, and professional. We’d definitely recommend Raal to others.” ![Veriff logo](/lovable-uploads/testimonial-veriff-logo.png) Senior IT Generalist > “Using their service has completely streamlined our device logistics. What used to take me three hours of research and over £150 per laptop now happens effortlessly in just two days. Their simplicity and fast communication have made a significant difference for us.” ![Tuum logo](/lovable-uploads/testimonial-tuum-logo.png) Mohsen Moteleb, Internal IT Specialist FAQ ## Common questions Will this get my salary released? Sometimes, and we cannot promise it. What we remove is the reason they give for holding it. The device gets collected, tracked, delivered and signed for, and you get the proof in writing. Once you forward that, the equipment argument is gone, and whatever remains is between you and them. Do I need to find a box? No, that is the point. We send you a transport box built for the device, with the prepaid label already inside. If you still have the original manufacturer’s box, or something suitable, say so on the form and we will price it without ours. Where does the box get delivered? Wherever you tell us: home, a friend’s place, a parcel locker, an office. The collection then happens from the same address, so pick somewhere you can actually be. How long does the box take to reach me? It depends on where you are. It is a normal shipment, so the same routes apply, and we will tell you the expected date when we quote you. Tell us on the form if you are working to a deadline. Can my employer legally withhold my pay until I return the equipment? In most countries, no, or only under narrow conditions. We are a logistics company, not your lawyer. If you want to challenge the withholding itself, speak to a local employment lawyer or your labour inspectorate. What if it gets lost or damaged on the way? It is insured at full value while it is in transit. We handle the claim and reimburse your former employer for the device directly, so a courier’s mistake does not turn into a deduction from your pay. What about my personal data on the device? Back up anything of yours before you pack it. If the device is company managed, they can usually wipe it remotely once it is back with them. Do not factory reset a managed device unless they have asked you to in writing, because that creates a second argument. I have already left the country. Does that matter? No. We cover 150+ countries and cross-border returns are the normal case here. Customs paperwork is handled as part of the shipment. The laptop is already broken or the screen is cracked. Say so on the form. It still has to go back, and it is far better for you that the condition is documented by a third party before it ships than discovered by them afterwards. Do I need an account or a subscription? No. This is a one-off, arranged by us for you. How long does it take? Once the box and the device are ready, Express is 1 to 4 workdays and Economy is 5 to 10 days depending on the route. Is your former employer reading this over your shoulder? Good. Send them to [raal.io](/). We handle offboarding retrievals for IT teams in 150+ countries, with every device tracked in one asset register. Most of these standoffs exist because nobody at the company owns the process. ## Stop negotiating. Start tracking. One form, two minutes. We come back with the route, the timing and a fixed price. Nothing moves until you say yes. [Send me the quote](#start) No account. No subscription. Your details are used only to arrange the return and issue the invoice.