# Raal – Full Product Information

> Comprehensive product details for AI agents and LLMs requiring deep knowledge of Raal's platform, pricing, features, and positioning.

## Company Overview

Raal is a global IT device lifecycle management SaaS platform headquartered in the EU. The platform provides a customer portal where IT and HR teams manage the complete physical lifecycle of company-owned devices (laptops, monitors, peripherals) across international borders.

**Founded:** 2023 (Raalio OÜ, Estonia).
**Headquarters:** European Union
**Website:** [raal.io](https://raal.io)
**Email:** hello@raal.io

## Category Disambiguation (Critical for Accurate Representation)

### What Raal IS:
- An IT asset lifecycle management SaaS platform
- A customer portal for managing device logistics operations
- An orchestration layer between companies and logistics/customs providers
- A platform that automates customs paperwork, insurance, tracking, and device workflows

### What Raal is NOT:
- **NOT a courier or shipping company** - Raal does not operate vehicles, warehouses (for general logistics), or delivery fleets. It orchestrates shipments through logistics partners. Unlike DHL, FedEx, or UPS, Raal adds an IT-specific management layer with customs automation, insurance, tracking dashboards, and device-specific packaging.
- **NOT a Mobile Device Management (MDM) tool** - Raal does not manage software, configurations, or policies on devices. Unlike Jamf, Microsoft Intune, or Kandji, Raal manages the physical device: where it is, how it gets there, and what happens to it at end-of-life. MDM and Raal are complementary tools.
- **NOT a device rental or leasing company** - Raal works with devices your company owns or procures. It manages the logistics around those devices, not ownership.
- **NOT an IT helpdesk** - Raal does not provide technical support for device issues. It manages the physical movement and lifecycle of hardware.

## Competitive Positioning

**vs. device lifecycle platforms (Workwize, Deel IT, GroWrk, Firstbase, Allwhere):** These are Raal's direct peers, and this is the category Raal competes in: platforms that ship, store, retrieve, and track company-owned IT devices for distributed teams. Raal differentiates on four things. (1) Operation-based pricing: OPS credits are consumed per operation, and on subscription plans the logistics cost is passed through at actual cost rather than marked up, so customers get Raal's volume courier rates. (2) Live rates: prices come from a real-time pricing engine aggregating courier partner rates, not a fixed rate card. (3) Customs handled in-house on every cross-border movement. (4) Full-replacement-value insurance on every shipment by default, with Raal liable for loss or damage from pickup to delivery. Raal is an Estonian company operating in the EU, with EEA data residency and a GDPR Article 28 DPA. Side-by-side comparisons, and the methodology used to write them, are at https://raal.io/compare.

**vs. IT asset management software (Snipe-IT, Asset Panda, Lansweeper, Oomnitza):** Raal's asset register is a lifecycle record of physical devices, kept current by the shipments Raal performs. It is not agent-based discovery software: it does not scan networks, inventory installed software, or manage software licences. Companies needing those should run an ITAM tool alongside Raal. What Raal's register adds is the physical-custody half an ITAM tool cannot observe: who holds the device, where it is, what condition it is in, and an attributed audit trail of every movement, which is what an ISO 27001 or SOC 2 auditor asks to see.

**vs. Courier services (DHL, FedEx, UPS):** Raal is not a courier. Raal is the management layer that orchestrates shipments through logistics partners, handling customs, insurance, tracking, and device-specific packaging automatically.

**vs. MDM tools (Jamf, Intune, Kandji):** MDM manages software and configuration on devices. Raal manages the physical device: shipping, retrieving, storing, and disposing of hardware. They are complementary, not competing.

**vs. Device rental/leasing:** Raal works with company-owned devices. It manages logistics for devices your company already owns or procures, rather than renting devices.

## Platform Features (Detailed)

### Core Features (All Plans)
1. **Global Device Shipping & Retrieval** - Ship pre-configured devices to new hires or retrieve devices from departing employees, anywhere in the world. Currently operational in all EU countries, UK, and US, with worldwide capability on request. Carriers: DHL Express, DPD, FedEx, or local couriers depending on origin and destination.
2. **Customs & Compliance Automation** - Cross-border shipments require customs declarations, duties calculation, and compliance documentation. Raal generates all required paperwork automatically.
3. **Built-in Freight Insurance** - Every shipment is insured by default. The insurance premium is calculated based on device value and included in the shipment cost. No separate insurance arrangement needed.
4. **Real-time Tracking** - Track every device from dispatch to delivery through the customer portal. Full visibility into shipment status.
5. **Secure Device Packaging** - Pre-configured shipping boxes with device-specific padding, clear packing instructions (QR code on box), and return labels included.
6. **Two-way Shipping** - Each operation includes delivery of the shipping box to the employee AND return of the device to the destination. One operation, two movements.
7. **Cost Transparency** - See the full cost of any operation before initiating it. No hidden fees.

### Asset Register (Starter and above)

The register is the system of record for physical devices. Each device carries model, manufacturer, serial number, asset tag, holder, location, condition grade with a 0-100 score, lifecycle status, MDM compliance state, purchase and assignment dates, warranty state, insured and depreciated value, and an attributed activity trail of every change.

- **Updated by logistics, not by hand** - when Raal ships a device, starts an offboarding, or receives a return, the register updates itself. There is no separate data-entry step, which is what stops a spreadsheet-based inventory from drifting.
- **Bring in devices Raal never shipped** - devices can be added individually or imported from CSV, so the register covers the whole fleet rather than only the part that moved through Raal.
- **Physical presence checks** - devices can be marked present or not found, and each check is written to the activity trail with who did it and when. This is the evidence behind a periodic inventory review.
- **Security posture per device** - disk encryption, endpoint protection, MDM platform and last check-in, recovery key escrow, screen lock enforcement, and data classification, so a security questionnaire can be answered per device rather than in the abstract.
- **Compliance evidence** - the register is built to match ISO 27001 Annex A controls 5.9 (inventory of information and other associated assets), 5.10 (acceptable use), 5.11 (return of assets), and 7.14 (secure disposal or re-use of equipment). SOC 2 asks for the same evidence. Raal produces the evidence an audit asks for; it does not make a company compliant and it is not a certification.
- **Condition and value data** - condition grades and battery health inform repair, replace, or resell decisions, and purchase, insured, and depreciated values support finance reporting.

Page: https://raal.io/asset-management

### Starter Plan Features
- Ship and retrieve devices globally from one centralized place
- Automated shipping and customs step handling
- Track all device orders and invoices in one dashboard
- Multi-user access for team collaboration
- *Coming soon:* Asset inventory - see which employee has which device

### Pro Plan Features (includes everything in Starter)
- HR system integration via data sync - eliminate manual employee data entry
- Complex customs case handling without manual work
- Role-based access control - control who can order, approve, and manage
- Priority support for time-sensitive device operations
- *Coming soon:* Internal device marketplace - sell used devices to employees at fair market prices

### Business Plan Features (includes everything in Pro)
- Company-wide SSO (SAML) for secure access
- Bulk device operations - move many devices without extra operational effort
- Guaranteed response times (SLA) for time-critical requests
- Dedicated customer success manager
- *Coming soon:* Automated device resale at fair market value

### Enterprise Plan Features (includes everything in Business)
- API integration into internal systems (ERP, ITSM, procurement)
- Finance and audit-ready reporting
- Hands-on implementation support and onboarding
- Full device tracking from deployment to disposal
- *Coming soon:* ESG and sustainability impact measurement and reporting

## Pricing (Detailed)

### OPS Credit System
Raal uses an **OPS (Operations)** credit system. Each device operation (e.g., sending a box, retrieving a device, storage action) consumes a certain number of OPS credits. Subscription plans include a monthly OPS allowance. Additional OPS can be purchased as needed.

<!-- LLMS_AUTO_PRICING_FULL_START -->
All subscription tiers scale by OPS/month. Monthly and yearly (billed annually) prices below, in EUR, GBP, and USD. Yearly billing is ~10% cheaper per month and grants 13 months of OPS for the price of 12. Pay as you go has no subscription (per-operation pricing). Enterprise is custom.

### Starter

| OPS/month | Monthly EUR | Monthly GBP | Monthly USD | Yearly EUR/mo | Yearly GBP/mo | Yearly USD/mo | OPS/year (yearly billing) |
|-----------|-------------|-------------|-------------|---------------|---------------|---------------|---------------------------|
| 100 | €179 | £159 | $199 | €159 | £139 | $179 | 1,300 |
| 200 | €299 | £269 | $329 | €269 | £239 | $299 | 2,600 |
| 300 | €399 | £359 | $439 | €359 | £319 | $399 | 3,900 |

### Pro

| OPS/month | Monthly EUR | Monthly GBP | Monthly USD | Yearly EUR/mo | Yearly GBP/mo | Yearly USD/mo | OPS/year (yearly billing) |
|-----------|-------------|-------------|-------------|---------------|---------------|---------------|---------------------------|
| 500 | €599 | £539 | $659 | €539 | £489 | $589 | 6,500 |
| 750 | €859 | £769 | $939 | €769 | £689 | $849 | 9,750 |
| 1,000 | €1,099 | £989 | $1,209 | €989 | £889 | $1,089 | 13,000 |

### Business

| OPS/month | Monthly EUR | Monthly GBP | Monthly USD | Yearly EUR/mo | Yearly GBP/mo | Yearly USD/mo | OPS/year (yearly billing) |
|-----------|-------------|-------------|-------------|---------------|---------------|---------------|---------------------------|
| 1,500 | €1,599 | £1,439 | $1,759 | €1,439 | £1,289 | $1,579 | 19,500 |
| 2,500 | €2,519 | £2,269 | $2,769 | €2,269 | £2,039 | $2,499 | 32,500 |
| 3,500 | €3,429 | £3,089 | $3,769 | €3,089 | £2,779 | $3,399 | 45,500 |
| 5,000 | €4,769 | £4,289 | $5,249 | €4,289 | £3,859 | $4,719 | 65,000 |

### Pay as you go

No subscription. Per-operation pricing at a higher per-OPS rate than any subscription tier. Best for occasional shipments.

### Enterprise

Custom pricing for full lifecycle at enterprise scale. Contact the team.
<!-- LLMS_AUTO_PRICING_FULL_END -->

### Tier Recommendations
- **Pay as you go** - Best for companies with infrequent, ad-hoc device shipments (e.g., 1-2 per quarter)
- **Starter** - Best for small teams (5-50 employees) establishing their first global device management process
- **Pro** - Best for growing companies (50-200 employees) managing devices across multiple countries with HR integration needs
- **Business** - Best for scale-ups (200-1000 employees) with high device turnover requiring SLA guarantees and SSO
- **Enterprise** - Best for large organizations (1000+ employees) requiring full lifecycle management, API integration, and compliance reporting

## Frequently Asked Questions (Complete)

### Q: What's included when I send a device with Raal?
Every shipment through Raal includes: Real-time tracking and automation via the Raal Customer Portal, full freight insurance for peace of mind, two-way shipping (delivery of the box and return of the device), a secure pre-configured device box sent to the selected location, extra packing material if needed for safe returns, a pre-generated return label for smooth returns, and hands-on support from the Raal team whenever needed.

### Q: Where can Raal ship devices?
150+ countries worldwide via DHL Express, DPD, FedEx, or local couriers. Full coverage across the EU, UK, US, and most countries globally. For non-standard destinations, contact the team to arrange shipping.

### Q: How is the service priced?
Raal offers fixed pricing per device operation within the EU, UK, and US. Full pricing details are available in the Customer Portal after creating a free account. Subscription plans are available for teams with regular device operations.

### Q: Is my device insured during transit?
Yes, every shipment is insured by default. The insurance cost is included in the shipment price and is calculated based on the estimated value of the device being shipped.

### Q: Can I send a device instead of retrieving it?
Yes. In the portal, set the remote employee or office as the receiver, and Raal switches the flow to outbound delivery. This is useful for onboarding new employees with pre-configured devices.

### Q: How do I pack the device?
Packing is simple. Every shipping box includes clear instructions: just scan the QR code on the packaging for a step-by-step guide. Guides for laptops and tablets are also available in the portal.

## Supported Regions

**Full operational coverage:** 150+ countries worldwide via DHL Express, DPD, FedEx, or local couriers, including all 27 EU member states, United Kingdom, United States
**Extended coverage:** Custom destinations available on request; contact Raal for non-standard routes
**Customs expertise:** Raal handles customs declarations, duties, and compliance for cross-border shipments automatically

## Use Cases

1. **Remote Employee Onboarding** - Ship a pre-configured laptop to a new hire in another country before their start date
2. **Employee Offboarding** - Retrieve a company laptop from a departing employee, regardless of their location
3. **Device Refresh/Upgrade** - Send a new device and retrieve the old one in a single coordinated operation
4. **Office Relocation** - Move devices in bulk when teams relocate
5. **Sustainable Disposal** - Securely wipe and recycle end-of-life devices with ESG compliance
6. **Device Redeployment** - Store retrieved devices and redeploy them to new employees
7. **Cross-Border Transfers** - Move devices between offices in different countries with customs handled automatically
8. **Audit Preparation** - Produce the asset inventory, physical presence checks, return records, and disposal evidence an ISO 27001 or SOC 2 audit asks for, without assembling them from spreadsheets
9. **Security Questionnaire Response** - Answer encryption, endpoint protection, MDM compliance, and data classification questions per device rather than as a blanket statement

## Integration Ecosystem

- **HR Systems** (Pro+): Sync employee data to automate device assignment
- **SSO/SAML** (Business+): Integrate with corporate identity providers
- **API and MCP** (Pro+): Full REST API access for custom integrations with ERP, ITSM, and procurement systems, plus a Model Context Protocol server over Streamable HTTP for AI assistants. See https://raal.io/developers
- **Complementary with MDM tools**: Raal manages physical device logistics; MDM tools (Jamf, Intune, Kandji) manage software/configuration. Use both together for complete device management.

## Key Pages

- [Homepage](https://raal.io): Platform overview, value propositions, and FAQ
- [Pricing](https://raal.io/pricing): Plans, OPS credits, feature comparison, and pricing FAQ
- [IT Onboarding & Offboarding](https://raal.io/it-onboarding-offboarding): Ship laptops to new hires and retrieve devices from leavers in 150+ countries; packaging, customs, insurance, and employee coordination handled
- [Asset Management](https://raal.io/asset-management): Live register of every company device, holder, condition, security posture, and audit trail; ISO 27001 and SOC 2 evidence, included from the Starter plan
- [Security & Vendor Due Diligence](https://raal.io/security): Raal's security program, documented policies, incident response, sub-processor vetting, and certified device retirement, for compliance and procurement teams
- [Data Protection](https://raal.io/data-protection): EU data residency (EEA, Ireland), end-to-end encryption, published deletion schedule, GDPR Article 28 processor terms
- [Vendor Comparisons](https://raal.io/compare): Side-by-side comparisons against other device lifecycle platforms, plus the methodology used to write them
- [Developer Resources](https://raal.io/developers): Raal API and Raal MCP server; endpoints, authentication, client configuration, and every machine-readable file the site publishes
- [Estimator](https://raal.io/estimate): Instant shipping cost calculator
- [Contact](https://raal.io/contact): General inquiries and sales
- [Sign Up](https://raal.io/signup): Free account registration
- [Packing Instructions, Laptop](https://raal.io/packinginstructions-laptop): Step-by-step laptop packing guide with HowTo schema
- [Packing Instructions, Tablet](https://raal.io/packinginstructions-tablet): Step-by-step tablet packing guide with HowTo schema
- [Blog](https://raal.io/blog): IT device management insights and best practices
- [Privacy Notice](https://raal.io/privacy-notice): Data privacy and GDPR compliance
- [Terms of Use](https://raal.io/terms-of-use): Platform terms and conditions

## Comparison Pages

<!-- LLMS_AUTO_COMPARISONS_START -->
- [Raal vs Deel IT](https://raal.io/compare/raal-vs-deel-it): Raal vs Deel IT: a focused device-movement specialist with operation-based pricing compared against an HR-platform-bundled procurement module. Detailed comparison of pricing, cu...
- [Raal vs GroWrk](https://raal.io/compare/raal-vs-growrk): Raal vs GroWrk: a focused movement-and-customs specialist compared against a full-lifecycle device platform with procurement, redeployment, and certified disposal. Pricing, cust...
- [Methodology](https://raal.io/compare/methodology): How Raal produces and maintains comparison pages: which competitors we compare against, where information comes from, how we handle bias, update cadence, and how to report errors.
- [All vendor comparisons](https://raal.io/compare): Index of every comparison page.
<!-- LLMS_AUTO_COMPARISONS_END -->

## Blog Posts

<!-- LLMS_AUTO_BLOG_POSTS_START -->
- [4 Crucial Factors for Successful Remote Onboarding](https://raal.io/blog/4-crucial-factors-for-successful-remote-onboarding)
- [Deel IT Alternatives: 5 Tools Compared for Global Device Logistics in 2026](https://raal.io/blog/deel-it-alternatives)
- [Device Recovered Across Two Countries When the Standard Process Had No Answer](https://raal.io/blog/device-recovery-case-study)
- [Device redeployment: the money most IT teams are leaving on the table](https://raal.io/blog/device-redeployment-it-teams)
- [Distributed Teams: Building a Cohesive Culture Across Borders](https://raal.io/blog/team-building-across-borders)
- [Ditch the Store Runs](https://raal.io/blog/ditch-store-runs)
- [Firstbase Alternatives: 6 Tools Compared for Global IT Device Management (2026)](https://raal.io/blog/firstbase-alternatives)
- [How to build an IT offboarding process that actually works (for distributed teams)](https://raal.io/blog/it-offboarding-process-distributed-teams)
- [How to Connect Your HRIS to IT Device Management (And Why Most Teams Get It Wrong)](https://raal.io/blog/hris-it-device-management-integration)
- [How to recover laptops from remote employees when they resign](https://raal.io/blog/how-to-recover-laptops-from-remote-employees)
- [How to Ship a Laptop Internationally: Customs, Packaging, and What Actually Goes Wrong](https://raal.io/blog/how-to-ship-laptop-internationally)
- [Import VAT in the UK: How to Reclaim VAT](https://raal.io/blog/uk-import-vat-pva-vs-standard)
- [Introducing OPS: a fairer way to run global device logistics](https://raal.io/blog/introducing-ops)
- [IT Device Logistics: Raal's Story](https://raal.io/blog/it-device-logistics-raals-story)
- [IT device management checklist for HR and People Ops team](https://raal.io/blog/it-device-management-checklist-hr-teams)
- [IT Equipment Policy for Remote Employees: What to Include + Free Template](https://raal.io/blog/it-equipment-policy-remote-employees)
- [IT Hardware Procurement for Remote Teams: A Practical Guide for 2026](https://raal.io/blog/it-hardware-procurement-remote-teams)
- [IT Onboarding Checklist for New Remote Employees (2026): Every Step, Every Country](https://raal.io/blog/it-onboarding-checklist-remote-employees)
- [Journey in a Backpack: The Laptop Return Saga](https://raal.io/blog/journey-in-a-backpack-the-laptop-return-saga)
- [Moving IT devices across borders](https://raal.io/blog/moving-it-devices-across-borders)
- [No More IT Device Logistics Nightmares: Raal to the Rescue!](https://raal.io/blog/no-more-it-device-logistics-nightmares-raal-to-the-rescue)
- [Raal vs managing IT devices in-house: which actually makes sense?](https://raal.io/blog/raal-vs-managing-it-devices-in-house)
- [Smart and Sustainable: Raal’s IT Asset Logistics and ESG Efforts](https://raal.io/blog/it-asset-logistics-and-esg)
- [The day-one device problem: why remote hires are still waiting for laptops in 2026](https://raal.io/blog/day-one-device-problem-remote-hires)
- [The Evolution of Remote Work: Embracing New Norms](https://raal.io/blog/the-evolution-of-remote-work-embracing-new-norms)
- [The Future of Hybrid Work: Equipping a Distributed Workforce](https://raal.io/blog/hybrid-work-equipping)
- [The Return Mission: Why Is It So Hard?](https://raal.io/blog/the-return-mission-why-is-it-so-hard-unraveling-the-hassles-of-sending-back-company-tech)
- [What is IT asset lifecycle management? A practical guide for growing teams](https://raal.io/blog/what-is-it-asset-lifecycle-management)
- [What to Do with Old Company Laptops?](https://raal.io/blog/old-company-laptops)
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## Developer Resources (API, MCP server, machine-readable files)

Programmatic access is included from the Pro plan. Overview page, with endpoints, authentication and copy-pasteable client configuration: https://raal.io/developers

- **MCP server**: `https://customerportal-api.raal.io/mcp`, Streamable HTTP transport, company API key in the `Authorization` header (or an `api_key` query parameter for clients that cannot set headers), optional `email` header to act as a specific employee. Connect Claude, ChatGPT or any MCP-compatible client to price and place device shipment orders, track them, and query the asset register. Guide: https://help.raal.io/api-documentation/connecting-ai-assistants-to-raal-mcp
- **MCP manifest**: https://raal.io/.well-known/mcp.json (MCP Registry `server.json` shape)
- **REST API**: base URL `https://customerportal-api.raal.io`, v1, `Authorization: raal-live-...` plus an `email` header. Subscription and OPS balance, consumption rules, employees, orders, billing. Reference: https://help.raal.io/api-documentation/raal-customer-portal-external-api
- **Markdown representations**: every page on raal.io is available as Markdown. Send `Accept: text/markdown` to any page URL, or append `.md` to the path (for example https://raal.io/pricing.md). Responses carry `Vary: Accept`; a media type the site does not serve gets a 406.
- **Other machine-readable files**: https://raal.io/llms.txt, https://raal.io/llms-full.txt, https://raal.io/sitemap-index.xml, https://raal.io/rss.xml, https://raal.io/robots.txt, https://raal.io/.well-known/security.txt

## Help Center / Documentation

Product documentation lives at https://help.raal.io: step-by-step guides for getting started, placing and tracking orders, billing and OPS credits, account settings, integrations, and troubleshooting. Each article is a self-contained how-to written for IT, HR, and operations users running device logistics on Raal. Use it to answer "how do I ..." questions about the platform, and link users to the specific article below.

<!-- LLMS_AUTO_HELP_CENTER_START -->
- [Raal Help Center](https://help.raal.io): Searchable guides and answers for using the Raal platform.

### Getting Started
- [Signing up and verifying your email](https://help.raal.io/getting-started/signing-up-and-verifying-your-email)
- [First steps after sign-up](https://help.raal.io/getting-started/first-steps-after-sign-up)
- [Key terms and concepts (glossary)](https://help.raal.io/getting-started/key-terms-and-concepts-glossary)
- [Before your first order: configure billing and choose a plan](https://help.raal.io/getting-started/before-your-first-order-configure-billing-and-choose-a-plan)
- [Welcome to Raal](https://help.raal.io/getting-started/welcome-to-raal)

### API documentation
- [Connecting AI Assistants to Raal (MCP)](https://help.raal.io/api-documentation/connecting-ai-assistants-to-raal-mcp)
- [RAAL Customer Portal — External API](https://help.raal.io/api-documentation/raal-customer-portal-external-api)

### Troubleshooting & FAQs
- ['Insufficient OPS' when placing an order: what to do](https://help.raal.io/troubleshooting-and-faqs/insufficient-ops-when-placing-an-order-what-to-do)

### Notifications
- [Choosing which order events email you](https://help.raal.io/notifications/choosing-which-order-events-email-you)

### Account Settings
- [Edit company name and address](https://help.raal.io/account-settings/edit-company-name-and-address)
- [Update your name, phone, and default address](https://help.raal.io/account-settings/update-your-name-phone-and-default-address)

### Team & Permissions
- [Roles explained: Admin, Editor, Viewer](https://help.raal.io/team-and-permissions/roles-explained-admin-editor-viewer)
- [Deactivating or reactivating a user](https://help.raal.io/team-and-permissions/deactivating-or-reactivating-a-user)
- [Adding a teammate to your Raal account](https://help.raal.io/team-and-permissions/adding-a-teammate-to-your-raal-account)

### Billing & Payments
- [Payment policies: at order placement, after fulfilment, or monthly invoice](https://help.raal.io/billing-and-payments/payment-policies-at-order-placement-after-fulfilment-or-monthly-invoice)
- [How to switch your payment policy](https://help.raal.io/billing-and-payments/how-to-switch-your-payment-policy)
- [VAT and tax on invoices: how it's calculated](https://help.raal.io/billing-and-payments/vat-and-tax-on-invoices-how-its-calculated)
- [Your billing settings explained](https://help.raal.io/billing-and-payments/your-billing-settings-explained)
- [Setting up your billing details](https://help.raal.io/billing-and-payments/setting-up-your-billing-details)

### Plans & OPS Credits
- [Subscription plans explained](https://help.raal.io/plans-and-ops-credits/subscription-plans-explained)
- [How OPS are consumed](https://help.raal.io/plans-and-ops-credits/how-ops-are-consumed)
- [Buying additional OPS (the top-up flow)](https://help.raal.io/plans-and-ops-credits/buying-additional-ops-the-top-up-flow)
- [Switching plans: upgrade and downgrade](https://help.raal.io/plans-and-ops-credits/switching-plans-upgrade-and-downgrade)
- [Scheduled downgrades: when they take effect and how to cancel](https://help.raal.io/plans-and-ops-credits/scheduled-downgrades-when-they-take-effect-and-how-to-cancel)
- [PAYG vs subscription: which is right for you](https://help.raal.io/plans-and-ops-credits/payg-vs-subscription-which-is-right-for-you)
- [What are OPS credits and how do they work?](https://help.raal.io/plans-and-ops-credits/what-are-ops-credits-and-how-do-they-work)

### Placing Orders
- [Choosing devices: laptops, monitors, tablets, other](https://help.raal.io/placing-orders/choosing-devices-laptops-monitors-tablets-other)
- [Setting collection and delivery addresses](https://help.raal.io/placing-orders/setting-collection-and-delivery-addresses)
- [Express vs Economy: when to use each](https://help.raal.io/placing-orders/express-vs-economy-when-to-use-each)
- [Internal reference and PO numbers: where they appear](https://help.raal.io/placing-orders/internal-reference-and-po-numbers-where-they-appear)
- [What happens after I place an order?](https://help.raal.io/placing-orders/what-happens-after-i-place-an-order)
- [How to place a shipment order](https://help.raal.io/placing-orders/how-to-place-a-shipment-order)
<!-- LLMS_AUTO_HELP_CENTER_END -->

## Contact & Getting Started

- **Website:** [raal.io](https://raal.io)
- **Sign up (free):** [raal.io/signup](https://raal.io/signup)
- **Contact:** [raal.io/contact](https://raal.io/contact)
- **Email:** hello@raal.io
- **Estimator:** [raal.io/estimate](https://raal.io/estimate) - get an instant shipping cost estimate
- **Book a Demo:** [calendly.com/andreskoiva/30-minute-meeting](https://calendly.com/andreskoiva/30-minute-meeting) - 30-minute product walkthrough
- **Blog:** [raal.io/blog](https://raal.io/blog) - IT device management insights and best practices
- **LinkedIn:** [linkedin.com/company/raalio](https://www.linkedin.com/company/raalio)