Device operations in Latin America

Situations

Built for three situations

The same three operations you run everywhere else, done locally in each country.

A new hire starts

A laptop is bought in the country, enrolled in your MDM and delivered to the person's door. Nothing crosses a border, so there is no customs clearance to wait for.

Someone leaves

We collect the device from the departing employee, inspect it and store it in the country. You decide later whether it is redeployed, bought back or securely destroyed.

A device changes hands

A stored device goes to the next person in the same country. It is wiped, enrolled again and delivered ready to work, billed as a single delivery.

How it works

One price per service, per device

No subscription, no minimums. You confirm a quote, we run the operation.

1

Order by email or messenger

Send the order to hello@raal.io or through the messenger in your Raal portal. Every order is confirmed with a quote in 48 hours.

2

Pay per operation

You pay for what you confirm, one price per service, per device. Insurance is included. No monthly fee.

3

Local, in every country

Devices are supplied, set up, stored and retrieved from a warehouse in the country. Nothing crosses a border.

What is included

Devices, setup, storage and support

Everything a device needs during its life in the country, from the first delivery to the last wipe.

New devices

Apple, Lenovo, HP, ASUS and every other major brand, with no fixed catalog. Bought through an authorized reseller in the country of use, with the manufacturer warranty, and quoted per order.

Setup and MDM enrollment

Enrolled in your MDM before the device ships, Apple Business Manager included. It arrives ready to work. A used device is wiped first, with a data destruction certificate.

Storage

Laptops, monitors and accessories stored per unit per month in the country's warehouse. Larger volumes, for example an office closure, are stored by the square metre.

Technical support

Remote and physical diagnostics, a health check and sanitization after every offboarding, and a buyback diagnostic with a purchase offer for devices you no longer need.

Insurance included Manufacturer warranty Apple Business Manager Data destruction certificate Buyback Secure destruction

Office closures

When a whole office needs to go

Collect everything at once, keep it in the country

Closing an office usually means dozens of devices, a lease deadline and nobody left on site to deal with them. We collect the devices in one visit, store them by the square metre in the country, and hand each one to the next person who needs it, buy it back, or destroy it securely.

Bulk collection from the office, quoted as one job for five or more units
Storage by the square metre for as long as you need it
Wipe, enrollment and redeployment to the next person in the country
Buyback or secure destruction for what you no longer need

Used devices do not cross borders. Each device stays in its country for storage, buyback or secure destruction, and people elsewhere are equipped locally.

Countries

Countries and delivery times

Business days for in-stock devices. The main city is where the country's warehouse is. Everywhere else in the country is other city.

Countries, main city and delivery days
Country	Main city	Days, main city	Days, other city
Brazil	São Paulo	1 to 3	3 to 7
Mexico	Mexico City	2 to 4	3 to 8
Colombia	Bogotá	1 to 3	2 to 6
Argentina	Buenos Aires	1 to 3	2 to 7
Chile, Peru, Uruguay, Paraguay, Ecuador	Lima for Peru Otherwise the warehouse city, confirmed in the quote	1 to 4	2 to 8
Costa Rica, El Salvador, Guatemala, Honduras, Jamaica, Nicaragua, Panama, Dominican Republic	Warehouse city Confirmed in the quote	1 to 4	2 to 8
Bolivia, Venezuela	Warehouse city Confirmed in the quote	On request	On request

One portal

Latin America in the same portal as the rest of your fleet

Orders, inventory, device status and delivery scheduling for Latin America sit next to everything else you run with Raal. Every device has a history, every order has the quote you confirmed, and the messenger is where you reach us.

The portal, inventory, device tracking and delivery scheduling are included at no charge.

Orders

Manage and track your organization's device orders.

Search orders

Order nr	Status	Device	From	To
2026000241	In transit	Laptop	Raal hubTallinn, Estonia	Mariana SouzaSão Paulo, Brazil
2026000240	Confirmed	Laptop	Diego FernándezMexico City, Mexico	Raal storageMexico City, Mexico
2026000239	Delivered	Laptop, monitor	Raal hubAmsterdam, Netherlands	Tom BeckerBerlin, Germany
2026000238	New	Laptop	Valentina RojasBogotá, Colombia	Buyback partnerBogotá, Colombia
2026000237	In transit	Laptop	Raal hubTallinn, Estonia	Lucas PereiraBuenos Aires, Argentina
2026000236	Delivered	Phone	Raal hubAustin, United States	Priya NairChicago, United States

Assets

Every device in one register, wherever it is.

In use212

In stock18

In transit7

Offboarding3

Asset tag	Model	Holder	Location	Status
LAT-0142	MacBook Pro 14C02X4K7JQ05P	Mariana Souza	São PauloBrazil	In transit
LAT-0138	MacBook Air 13FVFH3M2NQ6L4	Diego Fernández	Mexico CityMexico	Offboarding
EU-0871	ThinkPad X1 CarbonPF3R8T2K	Tom Becker	BerlinGermany	In use
LAT-0129	MacBook Pro 14C02Y1L9MQ05P	Unassigned	Raal storage, BogotáColombia	In stock
LAT-0117	Dell Latitude 54507KQ2P94	Lucas Pereira	Buenos AiresArgentina	In use

Orders. Latin America and Europe in one list, with the same statuses.

Why Raal

Local work, one price, one portal

Local, not cross-border.

Devices are bought, stored and retrieved in the country, so there is no customs and no import duty on used equipment.

One price per operation.

You see the price in the quote before you confirm. No subscription, no minimums, no per-seat fee.

Insured end to end.

Every delivery and retrieval is insured at full replacement value, and the insurance is included in the price.

One portal for every region.

Latin America is managed in the portal you already use, with the same inventory and the same team on the other end.

FAQ

Questions we hear first

Which countries do you cover in Latin America?

Brazil, Mexico, Colombia, Argentina, Chile, Peru, Uruguay, Paraguay, Ecuador, Costa Rica, El Salvador, Guatemala, Honduras, Jamaica, Nicaragua, Panama, the Dominican Republic, Bolivia and Venezuela. Each one is served from a warehouse in the country.

How do I place an order?

Send it to hello@raal.io or through the messenger in your Raal portal. Every order is confirmed with a quote within 48 hours, and nothing is billed until you confirm the quote.

How is pricing structured?

One price per service, per device, with insurance included. Delivery, retrieval, storage, setup and support each have a fixed price per country. New hardware is quoted per order. On a Starter, Pro or Business plan, each operation consumes OPS and the local work is passed through at cost.

How long does a delivery take?

For an in-stock device, 1 to 4 business days in the main city and 2 to 8 business days elsewhere in the country, counted from order confirmation and receipt of the person's delivery details. MDM enrollment or prior setup adds 1 to 3 business days.

Can you supply new devices?

Yes. Apple, Lenovo, HP, ASUS and every other major brand, with no fixed catalog. Devices are bought through an authorized reseller in the country of use, with the manufacturer warranty, and quoted per order from specs, destination and market conditions at the time of the request.

Can a device move from one country to another?

Used devices do not cross borders. The device stays in its country for storage, buyback or secure destruction, and the person at the destination is equipped locally. This avoids customs, import duty and the delays that come with them.

Is MDM enrollment included?

Basic setup and MDM enrollment are done before the device ships, with Apple Business Manager supported. A used device that needs enrollment is wiped first, and the wipe comes with a data destruction certificate.

What happens to a device after an offboarding?

It is collected from the person, inspected, and stored in the country's warehouse. You receive a status notification. From there it can be redeployed to the next person, bought back, or securely destroyed.

Are deliveries and retrievals insured?

Yes. Every delivery and retrieval is insured at full replacement value, and the insurance is included in the price.

Can I ship devices to your warehouse myself?

Yes. Inbound reception is available in every country. Notify Raal at least 48 hours before the device arrives so the warehouse is ready to receive it.

What about an office closure with many devices?

Five or more units at once are quoted as one job. The devices are collected together, stored by the square metre in the country, and then redeployed, bought back or securely destroyed as you decide.

Talk to us

Tell us what you need in Latin America

A few lines about the countries, the number of people and the situation is enough. We reply with a quote within 48 hours.

Or write directly to hello@raal.io