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Plans built for global teams
managing distributed devices

10% discount
Bonus 13th month of OPS
All OPS upfront
No subscription

Pay as you go

For teams handling an occasional device shipment.

  • Ship or retrieve a device anywhere in the world
  • Get customs paperwork handled correctly
  • Protect devices with insurance by default
  • See the full cost before you ship

Starter

From€159/month, billed annually

Top up at €1.90/OPS

For small teams building a global device process.

  • Ship and retrieve devices globally from one place
  • Automatically handle shipping and customs steps
  • Track all device orders and invoices in one dashboard
  • Let multiple teammates manage devices safely
  • Control who can order, approve, and manage devices
  • See which employee has which device
  • Sell retired devices through Raal's buyer network
Most popular

Pro

From€539/month, billed annually

Top up at €1.75/OPS

For growing teams managing devices across countries.

  • Everything needed to run a global device process
  • Eliminate manual employee data entry by syncing with HR systems
  • Handle complex customs cases without manual work
  • Move devices in bulk without extra operational effort (Coming soon)
  • Get priority support for time-sensitive device operations
  • Sell used devices to employees at fair market prices without tax risk (Coming soon)

Business

From€1,439/month, billed annually

Top up at €1.60/OPS

For scale-ups with high device volume and turnover.

  • Everything needed to run high-volume device operations
  • Secure access with company-wide SSO
  • Get guaranteed response times for time-critical requests
  • Work with a dedicated success manager
  • Invoice each legal entity separately (Coming soon)

Enterprise

Let's talk
Custom OPS packages for global organizations

For organizations managing the full device lifecycle.

  • Everything needed to manage devices at enterprise scale
  • Integrate device operations into internal systems
  • Generate reports ready for finance and audit teams
  • Launch with hands-on implementation support
  • Track devices from deployment to disposal
  • Measure ESG and sustainability impact (Coming soon)

Not sure which tier fits your team? Get a recommendation

Price any route across all tiers, side by side. Open the Estimator

Pricing you can read without booking a demo

  • No sales calls to see a price
  • No seat minimums
  • No annual lock-in

Every operation has a published OPS cost, and every shipment shows its full cost before you confirm.

How OPS credits work

OPS (Operational Point System) is our flexible credit system that powers everything you do in Raal Customer Portal – from shipments to automations. Each plan includes an OPS allowance (monthly or yearly depending on your billing cycle). You can always top up if you need more.

Complete OPS price list

Every operation has a fixed, published OPS cost. No opaque fees, no surprises.

OPS (Operational Point System) is Raal's usage credit unit. Your subscription includes an OPS allowance (monthly or yearly depending on your billing cycle), and every operation listed below consumes credits from that allowance. If you exceed your allowance, top-up packs are available in the customer portal at your tier's per-OPS rate.

Per-Order Services

Services added to an order based on the configuration chosen during checkout.

Per order · On confirmation

  • Transport with Raal package

    100 OPS

  • Transport with customer package

    50 OPS

  • Customs clearance

    20 OPS

  • Add headphones to order

    10 OPS

  • Add a mouse to the order

    10 OPS

  • Add keyboard to the order

    10 OPS

  • Add cables to the order

    10 OPS

  • Add dock to the order

    10 OPS

  • Add accessory

    10 OPS

Usage-Based Operations

Costs incurred only when an action is executed or a feature is actively used.

Per usage · On execution

  • API call

    2 OPS

  • Export data

    5 OPS

Billing & Processing Policies

Global settings that affect billing timing, invoicing, and order processing behavior. Only one payment policy can be active at a time.

Per order · On confirmation

  • Pay at order placement

    Per order · (none)

    0 OPS

  • Pay after order fulfilment

    20 OPS

  • Monthly consolidated invoice for Raal services

    Monthly · On billing cycle

    500 OPS

Choose the payment policy that fits your accounting workflow. Most enterprise customers pick monthly consolidated invoicing for a single invoice per month.

These are the credit costs. To see them in euros for your route, on every tier: Open the Estimator

OPS

Operational Points

Compare features

Pay as you go

In app purchases

Starter

From €159/mo, billed annually

Pro

From €539/mo, billed annually

Business

From €1,439/mo, billed annually

Enterprise

Custom pricing

Core operations

Global device shipments
Device retrieval
Customs paperwork support
Insurance included
Shipment cost calculator

Automations & workflows

Shipment & customs automation
Automated customs clearance
Advanced customs workflows
Bulk order workflows

Billing & invoicing

Pay at order placement
Pay after order fulfilment
Monthly consolidated invoicing
Order tracking and invoice history
Multi-entity billing

Team & access

Multi-user team access
Roles and permissions
Cost centers and departments
SSO (SAML)

Integrations

MDM integration
HR system integration
Custom integrations
API access
MCP

Support

Standard support
Priority support
SLA-backed response times
Dedicated success manager
Dedicated implementation manager

Lifecycle & reporting

Asset management
Employee device assignment
Legal entities (asset ownership)
Device liquidation (buyer network)
Employee device sales
End-of-lifecycle tracking
ESG and sustainability reporting
Finance and OPS audit reports
Available
Coming Soon
Not included

Frequently asked questions

Have questions about our pricing? We've got answers.

PAYG (Pay As You Go) is perfect if you only need occasional device shipments or want to test Raal before committing to a subscription. You'll have access to global shipments, customs support, and insurance on every package. However, if you need automation, team access, or integrations, consider upgrading to a plan.

Each plan includes an OPS allowance you choose when subscribing. Starter starts at 1,300 OPS per year, Pro at 6,500, and Business at 19,500. Annual plans include a bonus 13th month of OPS. If you need more, you can pick a higher allowance inside your tier or top up anytime. Allowances are configurable within each tier, and annual plans include 13 months of OPS for the price of 12.

If you run out of OPS during your billing cycle, you can top up at any time directly from your dashboard. Your services won't be interrupted – you'll receive a notification when running low, and you can set up automatic top-ups for uninterrupted operations.

Logistics costs are transparently calculated per shipment based on origin, destination, package weight, and dimensions. OPS credits cover the platform features and automation – the actual shipping costs are shown separately and invoiced as pass-through costs. This ensures you always know exactly what you're paying for.

Not yet, procurement is launching within the next year. Today you buy devices from your own vendors, and Raal takes over from there. We can collect directly from your supplier, then handle configuration, shipping, customs, and everything after. Because we don't sell hardware, we have no reason to add a markup on it. In this industry, bundled hardware often carries a 25 to 30 percent premium hidden in the device price. With Raal, you pay your vendor's price for the device and our published OPS rates for the work.

Yes. Asset management is live in the portal on Starter, Pro, Business, and Enterprise plans at no additional cost: a register of every device with holder, condition, and history, updated automatically by every shipment. Device liquidation through Raal's buyer network is available from Starter. Employee device sales are still in development. or follow us on LinkedIn to be the first to know when they launch.

Ready to eliminate the chaos of global device operations?

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